Protecting your private information is our priority. Here's a summary of our commitments to you:
With respect to GDPR data processing justification, please be advised that we process user data only to the extent that this is necessary for the performance of a contract.
What information does jumpAgrade display or collect?
Information You Provide to Us
We receive and store any information you knowingly enter when using Our Services, whether via computer, mobile phone, other wireless device, or that you provide to Us in any other way. This information may include, without limitation, personal information such as your name, user name, email address, Student User name, Student User email address (if any), qualifications, phone number, school affiliation, billing and payment information , and any other information necessary for us to provide Our Services. A full list of collected information exists under Schedule 2. Therefore by way of personal information of a Student User all We require is a name, school affiliation and email address. [through the functionality of the Services, you may also be permitted to input an email address or phone number.]
Information Collected Automatically
We receive and store certain types of information whenever a Site User interacts with Our Site (“Usage Information”); this Usage Information is not personal information. For example, jumpAgrade automatically receives and records information on Our server logs from your browser including your IP address, jumpAgrade cookie information, and the page you requested.
We also record the details of activity of Site Users on Our Platform, and the number and frequency of visitors to Our Site and its components.
When you download our Mobile Application, We automatically collect information on the type of device, name and version of the operating system, name and version of the application, whether the currently logged in user is a Tutor User or Student User, the numerical mobile device user ID, as well as actions performed by the currently logged in user in accessing the Mobile Application (“Mobile Usage Information,” which is considered part of Usage Information as described above).
We also use mobile analytics software to allow Us to better understand the functionality of Our Mobile Application and Mobile Site on your phone. This software may record information such as how often you use the Mobile Application, the events that occur within the Mobile Application, aggregated usage information, performance data, and where the application was downloaded from; this information is considered Mobile Usage Information.
The Services may also contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how Our Services are used.
Information That We Collect
As part of your use of our Services We may collect and process the following data about you:
At any time, you may correct, update, remove or request access to personal information we may have about you by sending an email request. Parents and educational institutions that have provided minor students with access to jumpAgrade may correct, update, remove or request access to the minor’s personal information by sending an email request to [email protected].
Who Do We Share Your Information With?
JumpAgrade does not sell, rent or lease your information. We don’t share your information except with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to JumpAgrade, and they are required to maintain the confidentiality of your information. We maintain a list of these third party service providers.
Through our integration partnerships including, but not limited to, Google (Google Classroom) and Microsoft (Microsoft Teams), we only collect information related to the user interaction with the jumpAgrade platform. We do not request any personal information for use beyond the delivery of educational support provided through JumpAgrade Technology.
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.
You may block cookies by activating a setting on your browser or operating system that allows you to refuse the setting of all or some cookies. By doing so, you may not be able to access all or parts of Our Site, Our Mobile Site and/or Our Mobile Application.
For more information please read the advice at AboutCookies.org.
We will use the information you give Us:
- to notify you about changes to Our Services;
We will use any information collected about you automatically when you visit Our Site, Our Mobile Site and/or Our Mobile Application:
We may combine information We receive from other sources with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information received bu Us).
We retain personal data from closed accounts in order to comply with legal obligations, enforce Our Terms, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
In operating Our Site, Our Mobile Site and/or Our Mobile Application it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to Us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send Us electronically, sending such information is entirely at your own risk.
[If we learn We have collected personal information of a Student User who is aged under 18 without parental consent being obtained by his or her school, district, and/or teacher, or if we learn a student under 18 has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible. If you believe that a student under 18 may have provided us personal information in violation of this paragraph, please contact us at [email protected]]
This information is used to determine the device capabilities and usage trends which allows Us to better understand which devices We should support and what features are most frequently used.
If you use the Mobile Application, We will send push notifications to your mobile device in order to make you aware of certain activities that may occur within your account, such as when new material has been entered on Our Platform. You may opt-out of receiving such communications by turning them off at the device level or emailing Us at [email protected]